00:04
Welcome to Kevin's English Room Podcast.
Hello.
海外観光客向けビジネスの概要
So I've been interested in attending, doing like, making itineraries for foreign tourists.
Oh, nice.
As a business.
Okay.
That has been on my mind ever since I wanted to start a YouTube channel.
What would be, and I want to ask you because you were an agency, you worked in an agency.
That's basically, that's what I did.
What would be some of the things that I should be careful of that maybe I wouldn't notice?
Okay.
Like, is there any trips? Is there any, like, traps that I should be careful of?
Okay.
Is it like, for how long?
It could be like, one week or...
One week.
Two week.
Well, there's not many traps.
Yeah.
There's not many things that...
How about, like, did you have to be able to answer calls 24-7 while they were in Japan?
Like, you know, let's say you make a reservation for them and the reservation wasn't fucking, they had trouble.
And they would, who are they going to call? They're going to call you, right?
Yeah.
You definitely have to have one responsible people on your side.
Okay.
Okay.
That can go active anytime?
Yes, yes, yes.
But it doesn't have to be you.
It just has to be somebody.
Somebody, yes.
Who can be responsible.
Like, emergency situations.
I see.
I see.
So, it depends on what you do.
It's like, your job is, it's like, reserve places instead of somebody.
Or you make a trip and you sell that to people.
Oh, like a package.
Yeah.
旅行ビジネスの注意点
Okay.
So, if you want to sell a trip, you need a shikaku for that.
Oh, okay.
Yeah, you have to...
What is it called?
We call it sougou.
We call it sougou.
Okay.
So, sougou ryokougyou toriatsukaisha shikaku.
Yeah.
Okay.
Yeah.
If you want to sell a trip, you have to have that shikaku.
Okay.
Wait, so, what if somebody, what if you start a business where you're going to be like,
hey, I would make an itinerary for you.
Let me do some hearing, tell me where you're going to go, and then I'll provide you with
like my ideal thing that meet your criteria, and then you're going to pay me for that.
Is that...
So, you're not going to...
Fall under...
You're not going to reserve anything.
I will reserve stuff.
You will reserve stuff.
Okay.
Yeah.
So, what is the shikaku you need for that?
It may be better you have that.
Oh, okay.
So, what is that shikaku for?
It's for, so you have to, it's like you kind of have a partial responsible for whole itinerary.
Okay.
If, for example, like, what if typhoon comes?
Okay.
And then you have to cancel everything and who's going to pay for that?
Or like who, what if, for example, like accident happens and who is the responsible?
And so, those things, you have to be...
Is that, wait, does that fall under like the shikaku or not?
Isn't that just a contract thing?
Like I get, for example, like if you're going to do a restaurant, you have to know how to
handle food.
Like you have to, because people are going to eat it, you have to, like sanitary matters
and how to keep the food great and sanitary.
And I get that, but like what knowledge do you need?
Why is that necessary to, what would happen if you lack that knowledge?
Honestly, I don't know.
旅行業の資格と運営
If you have knowledge, then you can do it properly even without just, you know, it's
just a paper.
So, and test.
Is it easy?
It's not that easy.
You do have to study for it.
Yeah.
Okay.
So, but that's what, I don't know, that's the rule.
Oh, okay.
If you do those like travel agency kind of things, you do have to have at least one guy
in your company that has that certification.
So, it doesn't have to be you maybe, but...
Okay.
Yeah.
It's like a privilege.
Yeah.
I think so.
I think so.
Yeah.
But it's, but I'm not sure what you do, what you want to do needs that.
Right.
Right.
It might not fall under.
Yeah.
Okay.
Because it's, if you just are a guide, for example, and just come and introduce the places,
just, you know, bring the groups of people individually, you don't need those.
Oh, okay.
Because you're not doing a 旅行代理店資格 things.
You're just guiding the places.
I see.
I see.
If you start selling packs, packages.
Yeah.
Of tours.
Yeah.
If you start selling reserved things to anybody, and then, but I'm not sure.
I see.
Yeah.
Yeah.
Yeah.
Okay.
So, what you do is going to be only the advice, and I don't know.
I honestly, I have no idea the rules.
I see.
So, okay.
So, 資格, that's one.
Is there anything else that I should watch out for?
No.
Not much?
Not much.
I see.
It's just like your dad come to Japan, and just you make a plan for him.
Okay.
Okay.
How much percentage did you guys add on to that, as your margin, if you can say?
Or if you're allowed to?
I'm not sure.
Probably not, but okay.
It's not that high, first of all.
Okay.
I see.
I see.
And also, I was in a big company.
So, we bought, for example, hotels.
We bought rooms.
Got it.
Like, 100 rooms.
You guys own rooms.
Yeah.
Yeah.
And then, so that we can sell them cheaper than...
Right.
So, you guys got it for a discount, because you bought it in bulk.
Right.
Right.
Right.
Yeah.
I see.
I see.
I don't know.
Got it.
Yeah.
Yeah.
All right.
Okay.
So, is it like an internet-based service?
Or are you going to be the one who's going to talk?
I'm not going to guide anybody.
When you make plans, you talk with the client?
Yeah.
I would talk with the client.
Be like, what are you interested in?
Yeah.
Yeah.
Yeah.
I don't know if it's going to be included as Ryokogyo.
I see.
I see.
It's...
Honestly.
Okay.
All right.
Well, I'll take a look.
Yeah.
Yeah.
Yeah.
Yeah.
Yeah.
But there's not many things like a trap things.
Okay.
Yeah.
Okay.
Yeah.
Yeah.
I see.
Got it.
Yeah.
Did you have any trouble?
What kind of trouble did you run into?
For example, the...
Let's say the most happened frequent trouble was the food restrictions, like allergy.
Allergy, religion.
Yeah.
So we definitely hear those information beforehand.
I see.
And collect every information.
But sometimes it's wrong.
Or sometimes it's really, really impossible for Japanese restaurant to...
For example, like beans.
顧客対応とキャンセルポリシー
Somebody who cannot eat soy.
Okay.
Then you cannot provide shoyu.
You cannot...
And you can...
The restaurant says no.
Okay.
Or the customers come in and then the information was really off, different.
And then the customer says like, this is not something I want to add.
Oh.
But it's your fault, right?
Like it's...
You didn't provide the information that was necessary to provide you the full service.
So it's your fault, no?
Yeah.
But we can blame that.
You can't blame them?
That much.
Oh, okay.
I see.
Yeah, yeah, yeah.
Or like the changement, the sudden changement of the reservations.
Oh, from the customer side?
Yeah, from the customer side.
Like they were like, hey, I have to leave tomorrow.
Yeah, yeah, yeah.
Or like, I want to cancel the restaurant.
Or like, I want two more seats on the restaurants.
Or like, I want to change the destinations.
Oh, I see.
How do you deal with that?
So we have like cancellation policies.
So we do it accordingly.
I see.
Yeah.
But actually, that's our rules.
And for example, like hotels or restaurants have...
Their own rules.
Their own rules.
For example, restaurants, for example, they...
Before, you can change freely.
Yeah.
But we set like...
Oh, okay.
So that's what we do.
But sometimes we kind of be kind.
And then just...
And you guys take the loss.
Yeah.
It's not loss, actually, because we can...
We don't actually have to pay for the restaurant.
Because they have their own...
Okay, so you don't break their rules.
Yeah, yeah, yeah.
It's just they broke your rule.
But you guys are being nice and be like, okay, it's okay.
So there's no loss being made.
ガイドの質と顧客の不満
Okay.
Yeah, yeah, yeah.
But those like changes are kind of difficult.
Was there like monster customers?
Yeah, could be.
Possibly, yes.
Yes, yes, yes.
What would they say?
What are some of the claims that they would make?
They paid.
Oh, for the trip.
Because they paid, yeah.
The package that you guys are selling.
Oh.
Like the actual foods were different from the pictures, maybe.
The room was different from what I expected.
Oh, I see.
I don't know.
The city is too crowded.
Oh, okay.
The guide...
I see.
So I didn't went to the actual place and guide people.
But there were contracted guide, the professional guides.
And then sometimes they claim that the guide isn't professional.
Their French is not understandable.
They're not interesting.
I see.
Yeah.
Did you guys hire your own guides or...?
Our company had contract with the guides.
You mean like are they freelancers?
I think so, yeah.
Oh, okay.
So your company was all the time looking for guides?
Yeah, yeah.
Sort of contract?
Yeah.
Whatever they could find.
Yes, we did kind of test.
And then they have to pass a certain level and kind of...
I see.
Yeah, yeah.
Okay.
Otherwise...
Yeah, sometimes if you don't have any guides,
they have to have like emergency contact numbers.
Yeah.
So if you do everything by your own,
you have to provide your number.
観光客案内事業の魅力
24-7.
Yeah, yeah.
Yeah, yeah.
How about make it a rule that I cannot connect?
Is that...?
Yeah.
You can do that, right?
You can do that, yes.
But if it's really emergency, they have to call somebody.
Okay, I see.
What about just giving them the emergency number for...
If it was like 9-11 and shit?
Well...
I'm sorry about that.
119?
Yeah.
Yeah, but not those...
Like the real emergencies.
But like, for example, like hotel rooms,
when they check in like, for example, late night,
try to check in, but they say like there's no room.
And then they have to check those reservations to you.
True.
So...
That's true.
Okay, I see.
All the restaurants or whatever.
Okay.
Yeah.
So it's better you have...
I guess if you don't want to do that, you have somebody...
Somebody be available 24-7?
Yes, yes, yes.
Okay.
Or maybe to like a kotaisei or whatever.
Yeah, yeah, yeah.
Right, okay.
Thank you.
Yeah.
Thank you.
All right.
But I'm not sure about the shikaku.
The shikaku, right?
You have to search that.
Yeah, I think it's the right...
Gotcha, gotcha.
All right.
Thank you.
Yeah.
So...
All right, thanks for listening, guys.
Thank you.
Bye.
