{"version":"1.0","width":620,"height":178,"type":"rich","provider_name":"LISTEN","provider_url":"https:\/\/listen.style","url":"https:\/\/listen.style\/p\/saastr\/kraxyhzz\/player","title":"SaaStr 462: Salesforce Service Cloud CEO, Clara Shih on How Customer Service Became Strategic Overnight","author_name":"SaaStr","author_url":"https:\/\/listen.style\/p\/saastr","html":"<iframe src=\"https:\/\/listen.style\/p\/saastr\/kraxyhzz\/player\" title=\"SaaStr 462: Salesforce Service Cloud CEO, Clara Shih on How Customer Service Became Strategic Overnight\" scrolling=\"no\" frameborder=\"0\" style=\"width: 100%; height: 178px;\"><a href=\"https:\/\/listen.style\/p\/saastr\/kraxyhzz\/player\">SaaStr 462: Salesforce Service Cloud CEO, Clara Shih on How Customer Service Became Strategic Overnight<\/a><\/iframe>"}